All returns must have an RMA number. To request an RMA number, you must send an email to ron@a1sewingmachine.com stating the reason for the return. RMA's will not be issued over the phone. No returns will be accepted with out a proper RMA number. This number must appear on the outside of the package and on all correspondence with regard to this return. Items returned without a valid RMA number, or without the RMA number appearing on the outside of the package, will not be accepted. RMA numbers are good for 10 business days from date of issuance, and items must be received on or before day 10.

**All emails answered promptly...most within 24 hours**

With an RMA number, all merchandise, except those listed below, may be returned for refund or exchange within 21 days of original purchase. The products must be in new and re-sellable condition, with the original packaging and documentation. Non-defective products returned for refund/store credit at our discretion will be subject to a 20% re-stocking fee, no exceptions.

 Unopened Domestic use sewing machines: Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before refund is given.

 Opened Domestic use sewing machines: Opened merchandise may be returned for a store credit less a 20% restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return.

 The following products (items) will not be accepted for return or refund: shipping and handling charges, electronic or electrical parts including but not limited to Foot controls, cords, light bulbs, printed circuit boards etc. , special order items (see below), printed matter, Industrial/commercial Sewing Machines and equipment ,used parts or equipment, and parts damaged due to improper installation. Items shipped and refused by the buyer will be assessed a 20% restocking fee, no exceptions.

 Special Order items: Once these items are ordered from the vendor the order can not be canceled or the item(s) returned for any reason.

 All of A1 Sewing Machines products are guaranteed against defects for no less than 21 days from the date of invoice.

 Except as expressly stated herein, A1 Sewing Machine makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited to, merchantability and fitness for a particular purpose.

 You agree that the sole and exclusive maximum liability to A1 Sewing Machine arising from any product sold on the a1sewingmachine.com site shall be the price of the product ordered. In no event shall A1 Sewing Machine be liable for special, indirect, consequential, or punitive damages related to product sold.